Terms And Conditions
Welcome to SmartISP ERP CRM Terms & Conditions;
Hi there, we are SmartISP ERP CRM from Sylhet, Bangladesh and welcome to our terms & conditions. If you’re one of our clients or visitor to our websites including demo servers and other services then these terms & conditions will apply to you.
When we say we us or SmartISP ERP CRM it’s because that’s who we are and we own and run the Sites;
If we say terms or conditions we’re talking about these terms & conditions;
Information you need to provide us willingly;
You need to provide us information about your server/hosting/domain etc for maintaining/updating/supporting our CRMs/Applications/Services.
Information like server/hosting IP address, server/hosting root access;
You can’t change this information once it is provided to us. If you do or need to do then you have to inform us to update your information.
If you don’t share/modify/change/restrict access to your server/hosting then you will not get any update of CRMs or any supports.
You can’t modify/edit/delete anything on the server;
You can’t modify/edit/delete or any kind of change of any files/folders or server configuration. (Especially if you are a customer of SmartISP ERP CRM)
If you do then all responsibility to keep running the server/CRM is yours. You may need to pay an extra fee to maintain the server/CRM.
You can’t change server IP/DNS/MAC or any hardware without letting us know.
If your license is disabled or CRM not working properly because of any kind of change then all responsibility is yours.
Piracy/Stealing Intellectual Property;
You agree to this statement that you will not pirate our CRM/Applications/Server configuration or steal Our any kind of intellectual property.
If you do then SmartISP ERP CRM has full right to take any actions against you like: disabling your license, deleting/formatting your CRM/Database, or taking any legal actions.
Installation/Update/Support;
You are agreed that you will be patient and provide us enough time to install/update your CRM/Applications or to get support.
SmartISP ERP CRM promises you that our support staff will reach out as soon as possible in any case of delay, SmartISP ERP CRM will notify you as soon as possible.
You should open a new ticket every time you need re-installation/updates/support.
You must clear all payments before the installation/updates/support if necessary/required.
Data Protection & Backup;
SmartISP ERP CRM does not store any data of your business nor does it’s back up your database or a customized version of CRM/Application. You must keep backup regularly of your database and application. In any case of loss of your data, SmartISP ERP CRM will not responsible for that. You must back up your database before updates or server-related support.
You must check your backup files regularly if it’s properly stored on a server or available for download/move to a local pc.
You must check your backup files in save and secure, we will not responsible if your backup files fall into the wrong hands or leak into the public from your end.
You must check regularly if your log files are generating properly, you may need to backup log files regularly if it’s important, log files like tracking log, system log, Syslog, radius log, MySQL logs, etc.
You must inform us officially if your backup/log or any other data is not generated properly or if you found any issue regarding these data types.You must secure your server access information like ssh/FTP/SFTP/web access. We will not responsible if you access data leaked from your end or third party person access got it from your end. All of your access data is encrypted and secure on our end if you ever provided that information.You must change/modify/update your various access information regularly. Do not use the same access information longer than 3 months.You must change/modify/update your various access information after you provided it to our agents/staff/support.You are agree and aware to not provide access information to any third-party company/people. It’s your own responsibility to secure your access information.
Demo Server Testing & Data Erasing;
If you use any of our demo servers or any live testing servers, you must erase your personal information or business-related data such as router IP, root access or any sensitive information.SmartISP ERP CRM will not responsible if you forgot to remove those data and somehow third party company or people got your data.We will not be responsible if you miss-config or change any settings of your network or business setup during demo/trial server testing.
Network/Server/Router Especial Consultancy;
We do not provide network/server/router related advanced consultancy or support.You may need to ask your network consultant if you face any issue.SmartISP ERP CRM Team only support/setup/maintain for their own CRM/Application/Service.You may need to pay extra fee if you ask for especial consultancy.SmartISP ERP CRM will not be responsible for any miss-config, faulty hardware or faulty third party software.
Payments/Balance/Credit;
You must clear all of your bills before using our CRM/applications/services.You must use SmartISP ERP CRM pre-defined payment methods to clear your bills.Make sure you paid correctly and successfully, in any case of canceled/pending/on hold payment will not count as successful payment.All responsibility to make a successful payment is yours. We will not be responsible if you somehow lost your money during the payment process.If you paid to our agents, all responsibility is yours to get our product from our agents. Agent will be fully responsible for your payment/money/balance. If our agents do not transfer your payment/money to us then it will not count as a successful payment.
You must make sure agent paid to us and you must ask agent for proof of payment.
You must pay agent through bank and you must keep strong proof of payment. Do not pay to any company/person/agent if it/he is not listed in our website. We will not responsible if you lost your money because of scam/fraud/irresponsibility. We will not responsible for any transaction between you and agents or any third party company for non-official supports or services.You must pay yearly fee and other fees to maintain your service uninterrupted. We will not responsible if your service is terminated because of payment delay or due.One Zero Art has full right to terminate your service or ban you permanently from SmartISP ERP CRM platform/services if necessary.
Return/Dispute Policy;
Usually, SmartISP ERP CRM does not return or accept a dispute after selling/installing digital goods, as digital goods could be copied multiple times or installed in several server/hosting.If necessary or proven that you are not using our CRM/Application which is the part of the dispute then we will consider that.Before you buy our digital goods you must be sure about our product quality and features you need. That’s why we provide multiple demo and live servers before purchase any of our products/service.
If dispute accepted then you must delete all copies of our application/CRM from your server/hosting. If necessary SmartISP ERP CRM has full right to take any legal action against you.