Frequently Asked Question
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| Users | OS | RAM | SSD | CPU |
|---|---|---|---|---|
| 500 | Ubuntu 18.04/20.04 Server | Min 2 GB | Min 120 GB | i3/i5/Xeon |
| 2000 | Ubuntu 18.04/20.04 Server | Min 4 GB | Min 256 GB | i3/i5/Xeon |
| 5000 | Ubuntu 18.04/20.04 Server | Min 8 GB | Min 500 GB | i5/i7/Xeon |
| 10000 | Ubuntu 18.04/20.04 Server | Min 16 GB | Min 1 TB | i5/i7/Xeon |
| Unlimited | Ubuntu 18.04/20.04 Server | Min 32 GB | Min 1TB | i5/i7/ Xeon |
We do not provide any files or ISO installer. Our support team will install SmartISP ERP CRM on your server. So just relax and let us do the installation for you. Installing SmartISP ERP CRM is complex and needs professional expertise.
Installing updates in SmartISP ERP CRM is very easy, you can update your copy by our update script from your server terminal (Check Documentation). You must keep a backup before every update (Check Documentation).
Yes, you can use a mini pc/laptop/desktop. SmartISP ERP CRM is lightweight, all you need to install Ubuntu 18.04 server 64 bit on your machine to turn it into a Linux server. For best performance, we will not recommend using any of these. Best if you have a cloud server or any reputed band’s server.
We do not support any networking issues. We only support SmartISP ERP CRM issues. Please, contact your networking consultant for the networking issues.
Yes, internet connection on the server is mandatory.
No, we don’t store any data of your business. All data will be safe in your own server.
Yes, you can upgrade your current plan anytime you want. Just pay for the upgrade and we will upgrade your license and plan. You don’t need to pay full amount to upgrade next plan. All you need to pay is rest of the money after calculation with your first purchase.
Usually we don’t refund after the installation any software into your hardware. Yet, we will check carefully if you are eligible for refund. If you are eligible for any refund, we will refund you within 1 month. For refund you must request us within one week after the installation.
If you paid us and never got the installation then we will refund you 100% within 1 month.
Note: Please don’t try to scam or piracy any of our software or services. You will not get any refund if you try to do that also you will be banned from our services for lifetime.
Yes, if the user expires then he/she could not connect to the network anymore. Also, he/she will be terminated immediately if online.
Yes, if the features are good for all clients then we will try to add those features. Personal benefit is not acceptable.
No, we do not provide DB access. You can download DB backup from SmartISP ERP CRM but you can’t access live DB.
No, we do not provide file access. You can not edit, delete or add any files to the system.
Yes, you can upload your company logo, favicon, title, etc. Though it’s not a completely white label. Some branding will still appear inside the admin panel and the client can’t see any of our brandings.
Yes, you can cancel the service anytime. If you do then your service will be terminated.
Yes, if the features are beneficial for all of our clients then we will try to add those features. Personal benefit is not acceptable.
First payment is the license fee of SmartISP ERP CRM package and its one time. We provide up to 12 months free support based on license from license purchasing time, after this free support is over, you need to pay your regular renew fee. Now, this regular renew fee is different from package to package, from $50 to $150 per year. Regular renew fee is mandatory and you must pay this tiny fee to use SmartISP ERP CRM.
Please, keep in mind that you will not receive any support/updates from our agents or from us. If your license is expired or if you don’t pay renew fee.
Please, check our pricing page to know your total renew fee. Good news is that renew fee is very little and way less than license fee and its just one time in a year.
This tiny renew fee helps us to continue SmartISP ERP CRM project forward so that we can develop this project far-ahead and you can enjoy a nice, easy and simple ISP CRM for your business.
Note : You need to pay renew fee after 1 month if you are using Basic plan, after 2 months for Starter plan, after 3 months for Standard plan, after 6 months for Professional plan, and after 12 months for Business/Enterprise plan.
Please, check your support page (Top Right Corner Menu) for expiry date. and other license information.
It’s depends on tasks, we will calculate our time and affords needed on your tasks and then we will propose you a reasonable offer. Our minimum customization charge is $1000. Sometimes we provide free customization if its beneficial to all of our clients.